Audio Group Privacy Policy

Last updated: 2025

At Audio Group (Pty) Ltd (“Audio Group,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable laws of South Africa.

By visiting or using https://audiogroup.co.za (“the Site”), you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

1.1. Information You Provide to Us

When you interact with our Site, including when you make a purchase, register an account, or contact us, we may collect:

Your name and surname
Billing and shipping address
Email address
Telephone number
Payment information (including credit card details)
Any other information you voluntarily provide to us

This is referred to as “Order Information.”

1.2. Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device, including:

Your IP address
Browser type and version
Time zone settings
Referring website or search term
Pages viewed and actions taken on our Site

This is referred to as “Device Information.”

We collect Device Information using technologies such as:

Cookies – Small data files placed on your device. You can learn more about cookies or disable them at www.allaboutcookies.org.
Log files – Record actions on the Site (e.g., your IP address, date/time stamps).
Web beacons, tags, and pixels – Electronic tools that record browsing activity and engagement.

2. Purpose of Collecting Personal Information

We collect and use your Personal Information to:

Process and fulfill your orders (including payment processing and delivery)
Communicate with you about your purchases or account
Detect and prevent fraud or other unlawful activities
Comply with our legal and contractual obligations
Improve and personalise your website experience
Send you marketing communications, if you have opted in to receive them

We will only process your Personal Information for the purposes stated above, or for any purpose that is compatible with those purposes, unless we obtain your consent otherwise.

3. Cookies

Our Site uses cookies to improve your browsing experience. Cookies help us remember your preferences, understand site usage, and provide relevant advertising.

You can adjust your browser settings to refuse or delete cookies; however, some parts of the Site may not function properly if cookies are disabled.

4. Comments and User Accounts

When visitors leave comments, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string for spam detection.

If you register on our Site, your personal information will be stored in your user profile. You may access, update, or delete your data at any time (except for your username). Site administrators can view and edit this information if necessary for legitimate business purposes.

5. Media and Embedded Content

If you upload images to our Site, avoid uploading images containing embedded location data (EXIF GPS). Other visitors may be able to extract this data.

Articles on our Site may include embedded content (e.g., videos, images, or articles) from third-party websites. Such content behaves as if you visited those websites directly, and they may collect information in accordance with their own privacy policies.

6. Sharing of Personal Information

We will never sell your personal information.
We may share your information with trusted third parties who assist us in operating the Site, processing payments, or delivering products — but only to the extent necessary for them to perform their functions.

We may also disclose personal information if required by law, regulation, or court order.

7. Data Retention

We retain your Order Information for as long as necessary to fulfill the purposes for which it was collected or as required by law.
You may request that we delete your data by contacting us (see Section 11 below).

8. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Object to the processing of your information
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

9. Security of Your Personal Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
While we take all reasonable precautions, no online data transmission can be guaranteed to be completely secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will be posted on our Site with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: info@audiogroup.co.za
Address: Audio Group, Vaalview, Vanderbijlpark, Gauteng, 1900, South Africa

12. Who We Are

Our website address is: https://audiogroup.co.za